Q&A
Q: What types of payment do you accept? A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your store prices in? A: Our store prices are in USD.
Q: Do you have physical stores or only an online shop? A: We currently do not have any physical stores. We sell exclusively online at the moment.
Q: Do you ship internationally? A: Yes, we ship almost everywhere in the world.
- International orders are subject to import, customs duties, and taxes, which are applied once your shipment reaches the destination country. We cannot predict what your particular charges may be. For more information regarding your country's custom policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information regarding accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment? A: You do not need to sign for the shipment.
Q: Where do you ship products from? A: We ship from our warehouses in the USA, UK, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long before my product is shipped? A: 2-3 business days will be needed before your product is shipped.
Q: What is the estimated delivery date (ETA)? A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is shipped.
Q: How do I return and replace my item? A: We strongly believe in the quality of our products. Therefore, we offer a risk-free 30-day money-back guarantee (return shipping fees excluded).
If, for some reason, you are not satisfied with your product, you just need to send it back to us, and we will refund your money or exchange your product (the decision is up to you), up to 30 days, no questions asked.
Please first contact us by email at (email), and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange shipping fees are at your expense. We will not provide a return shipping label.
⚠️ Also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation? A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or your trash as it may also be there.
Q: What if I want to cancel my order? A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at (email) within 24 hours.
Q: What if I still need help? A: That's why we're here. Contact us by email at (email).